HSBC UK(@HSBC_UK) 's Twitter Profileg
HSBC UK

@HSBC_UK

The official account for HSBC UK. DM us for help 8am-8pm or chat with us 24/7 in mobile or online banking. Please do not post any personal information.

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linkhttp://www.hsbc.co.uk/1/2/legal/site-terms-and-privacy-statement calendar_today15-12-2014 11:26:25

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10am Service Update: We're really sorry to anyone affected by the recent issues with our online and mobile banking. Services are back up and running but if you are still experiencing issues, please do let us know so we can help you.

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Please be alert for scammers who will use events like this to trick you into sending money to safe accounts and / or divulge security details. We will never ask you to move money or share your passcodes. If someone calls and asks you to do that they will be a scammer.

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9am Service Update: Online and Mobile Banking services are back up and running following an earlier disruption to service but some services maybe slower as customers log in. We’re really sorry to those impacted and we’ll continue to monitor systems closely.

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11PM Service update: Online and Mobile Banking services are getting back up and running. Once again we're really sorry, and understand this was deeply frustrating for many of our customers. We'll continue to work behind the scenes to ensure a full recovery.

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9pm Service Update: We apologise for the continued inconvenience caused by the disruption to personal mobile and online banking. The issue stems from our internal systems, and we are working hard to get a fix in place.

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8pm Service Update: We’re still working on a fix for personal mobile and online banking. We understand this is frustrating, and are really sorry. Please rest assured that debit and credit cards are working as normal. We’ll continue to share updates here.

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7pm Update: We know it’s Friday night and some of you will be heading out. Rest assured that debit and credit cards, as well as contactless are working as normal, and you can check your balance at an ATM. We're working hard to get a fix in place for mobile and online banking.

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6pm Service Update: We’re really sorry for the continued, intermittent disruption to online and mobile banking. We’re working hard to fix it. You can still authorise online card purchases via SMS, as well as use your debit and credit cards for instore purchases as usual.

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We’re really sorry if you’re impacted by a disruption to Online and Mobile Banking right now. If you’re not able to authorise an online card purchase via the app, you can opt for a one time passcode via SMS. We’ll share updates here.

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We’re working hard to restore Mobile and Online Banking service, and the authorising of online card purchases via the app. We’re really sorry for the inconvenience. We’ll share updates here.

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HSBC UK(@HSBC_UK) 's Twitter Profile Photo

We understand some customers are having trouble accessing banking services as usual right now.

We're investigating this as a matter of urgency and will share an update as soon as possible.

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HSBC UK(@HSBC_UK) 's Twitter Profile Photo

The signs of financial abuse are often hidden.

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The signs of financial abuse are often hidden. That's why our branch colleagues have been trained to spot the signs of control. Click on the images to see if you can too... Learn more via @SEAresource
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