Shep Hyken
@Hyken
Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!
ID:20567743
https://linktr.ee/hyken 11-02-2009 03:10:33
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There is one other form of free that I love, and thatās hassle-free.
Something I know your customers will love, too.
youtu.be/G-TqO9cQjP0?siā¦ #customerservice #customerexperience #CX
Sit down with your team and ask 2 questions:
1. How do we show our customers we respect them?
2. Are we doing anything that would show our customers we donāt respect themāeven if thatās not our intention?
Read more: forbes.com/sites/shephykeā¦ #customerservice #customerexperience
The customer is NOT always right!
But, they are always the customer. So, when they are wrong, you must let them be wrong with dignity and respect.
Watch the latest episode of The SUPER AMAZING Show with me and Brittany Hodak! youtu.be/bftf10Ffp_U?siā¦ #CX #CustomerSuccess
Don't miss this week's episode of #AmazingBusinessRadio with Simon T. Bailey, author of Resilience@Work, to talk about how building resilience can positively impact customer service.
hyken.com/amazing-busineā¦ #customerexperience #employeeexperience
Our challenge to you this week: learn something new about each of your employees!
Learn more: hyken.com/superamazingshā¦ #employeeexperience #employeeengagement #employeeculture
We should never let up in our continuous efforts to improve our customer experience. Our customers, not our competition, are the reason customer service is important to you.
hyken.com/customer-serviā¦ #customerservice #customerexperience #CX
Join me weekly for valuable insights on customer service, CX, and more through the Amazing Business Newsletter.
Don't miss outāsubscribe today for amazing customer service and CX insights! linkedin.com/newsletters/amā¦ #customerservice #customerexperience #CX
If your company could be like any other company, what would you want it to be like?
hyken.com/customer-serviā¦ #customerservice #customerexperience #CX
Itās been well over a century since self-service automation was introduced to the public. But many customers have not yet embraced it. Why?
forbes.com/sites/shephykeā¦ #customerservice #customerexperience #CX
Catch this Amazing Business Radio with Evan Klein of Satrix Solutions.
He talks about how to leverage customer feedback to enhance every stage of the customer journey.
hyken.com/amazing-busineā¦ #customerservice #customerexperience #CX
Iām discussing mastering CX through exceptional customer interactions on the latest episode of CX Champions.
Thank you to @teamHGS for hosting! Tune in here: bit.ly/3WfbWlp #customerservice #customerexperience #CX