Is your company in pursuit of innovative strategies to enhance efficiency, cut expenses, and keep a competitive edge? Read how automation with AI can help. bit.ly/3W9fJAw

Contextual notifications supported by CRM integrations allow contact centers to automate SMS, voice, and chat notifications to alert customers about inquiries, status, and more based on the customers’ omnichannel engagement.

Selecting the right provider is critical to your

Revamping your IVR with AI-driven automation is the next step in your contact center business journey. This can only be achieved with a CAP provider that offers the following features that increase efficiency, speed, scalability, and reduce costs.

To find success, it’s

Live in 5!

In our upcoming webinar, IntelePeer automation experts mattedic, Michael Skigen, and Derek Boudreau will discuss how to use customer interaction data to tailor the sales journey and customer experience to optimize revenue.

Register now: bit.ly/49cChDx

Attend our webinar in one hour where #IntelePeer automation experts mattedic, Michael Skigen, & Derek Boudreau will discuss how to use customer interaction data to tailor the sales journey and customer experience to optimize revenue.

Register now: bit.ly/49cChDx

IntelePeer integrates with Microsoft Partner @AzureOpenAI Service to deliver #AI #automation solutions, significantly improving customer service with AI-powered virtual agents, creating a faster and easier #CX . Read more here: bit.ly/3TRJTW4

By implementing no-code communication automation solutions, healthcare organizations can lessen operational disruptions, saving money & time while empowering their workforce to deliver a consistent, best-in-class patient experience. We explain in our blog: bit.ly/4afgWug

IntelePeer’s Customer Interaction Intent Study uses advanced data analysis to find opportunities to implement generative AI, resulting in a great customer experience and decreased labor costs, all while ensuring ROI.

Learn more here: bit.ly/3SB4i1k

Automating self-service options empowers customers to handle tasks independently (like appointment scheduling, paying bills, and buying products) while simultaneously freeing up agent workload.

Selecting the right provider is critical to your success. Use the following

Today’s most successful brands have learned how to use communications automation combined with their customer interaction data to skyrocket their revenue.

In our latest webinar, IntelePeer automation experts mattedic, Michael Skigen, and Derek Boudreau will discuss how to use

AI has the potential to revolutionize decision-making and open new horizons for businesses seeking innovation and efficiency in their data strategies. But first, organizations must create a data strategy that aligns with business objectives. Find out more in our latest blog:

“Thoroughly train chatbots so that when they err, it is a minor blunder versus a brand-tarnishing experience” #IntelePeer 's CXO, mattedic, writes in Industry Today Media. Edic discusses how to mitigate risks associated with #AI , exemplified by the recent costly chatbot blunder made by Air

Powerful technology is continuing to emerge, rapidly changing the face of the contact center, customer interactions, and your customers’ needs.

To stay competitive, it’s critical for your sales approach to change, too. You need to deliver cutting-edge technology to your

Automation with AI unlocks fast, effective, and consistent communication with customers across live chat, phone, email, chat, social media, and SMS text. Automation ensures that communications are triggered based on customer interactions, while AI customizes the response based on

Generative AI systems can be easily adapted to handle new products, services, or changes in customer needs without extensive retraining.

Learn more in this infographic: bit.ly/3Pgrd0P

#IntelePeer #AI #ContactCenter

Today’s most successful brands have learned how to use communications automation combined with their customer interaction data to skyrocket their revenue.

In our latest webinar, IntelePeer automation experts mattedic, Michael Skigen, and Derek Boudreau will discuss how to use

The relationship between structured and unstructured data is a hurdle for organizations looking to tap into the power of data-driven insights. AI can bridge the gap between the two, opening new opportunities for businesses. We explain in our latest blog: bit.ly/49xZFvp

Implementing automation that uses generative AI supported by natural language processing (NLP) allows you to completely contain calls and deliver personalized, intelligent, and insightful interactions, without a human agent.

Selecting the right provider is critical to your

IntelePeer’s Customer Interaction Intent Study uses advanced data analysis to find opportunities to implement generative AI, resulting in a great customer experience and decreased labor costs, all while ensuring ROI.

Learn more here: bit.ly/3SB4i1k

Aragon Research identified the CAP technology category and required elements in their 2023 research note, “The Shift to Communications Automation”. Aragon’s primary requirements should be met for the platform to be labeled as a CAP.

To find success, it’s critical to select