Kanika Tolver
@KanikaTolver
Best Selling Author & CEO @Career_Rehab | Career Entertainer | Tech Leader | Speaker | #SpacesHost #CareerRehab
ID:223724241
https://linktr.ee/kanikatolver 07-12-2010 04:43:10
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I wish more people in the ServiceNow ecosystem focused on building quality knowledge articles and made the career path of being a Knowledge Manager a priority.
Self service capabilities like the virtual agent will not work well with poorly written knowledge articles.