Explore how BAC is reshaping the banking landscape with Medallia.

Learn more about how BAC incorporates the voice of the customer into their service channels 👉 bit.ly/4d1WNJT

#CustomerExperience #MedalliaCustomerStories

At Medallia, we’re passionate about having a positive impact on our employees, customers, and the broader communities in which they live and work. In honor of National Volunteer Month, we’re excited to spotlight the collective giving of our employees!

#MedalliaLife

Medallia is thrilled to announce that we've been recognized as a Leader in SPARK Matrix™ Customer Journey Analytics Report 2023!

bit.ly/3xxAThs | #CX

Today we are excited to celebrate our Knowledge Center Community Spotlight winner, Beth George, Sr. CX Analyst at AdventHealth. Thank you, Beth, for all that you do to support your peers and the broader community!

In 2018, LATAM embarked on a journey to measure and optimize the passenger experience across digital channels, airport, flight, and contact center touchpoints.

bit.ly/4apcnOj | #MedalliaCustomerStories

Personalization can be a game-changer for brands aiming to enhance engagement, trust, and customer loyalty.

Don't miss our fireside chat with Tracey Brown, EVP and President of Walgreens Retail, and Fred Reichheld, Founder of Bain & Company.

bit.ly/3xA5FWU | #CX

Couldn’t make it to Vegas for #MedalliaEXP ?

Catch all the action with the breakout sessions now available on #EXPNow ! Dive into insights from top experts and industry leaders.

🍿 Watch now: bit.ly/49Q3Vqs

Join us on April 10th for our fireside chat with Tracey D. Brown, EVP and President of Walgreens Retail & Chief Customer Officer at Walgreens, and Fred Reichheld, Founder of Bain & Company, on 'Boosting CX Impact Through Personalization.'

➡Register here: bit.ly/43AIbgp

What do customers really think about personalization? How are AI and TikTok influencing the buyer’s journey? Is the macroeconomic climate influencing customer expectations around CX?

Discover the answers in this on-demand webinar. Watch now: bit.ly/49mEJHt

Nasdaq recently celebrated Medallia for our leadership in the 2024 Gartner Magic Quadrant for VOC platforms. Thank you Nasdaq for the recognition. We’re proud to maintain our position as a Leader for the third consecutive year!

#GartnerMagicQuadrant #CustomerExperience

Curious about how Medallia powers McLaren Racing to maintain its competitive edge? Discover how they use our solutions to outpace the competition in the fast-paced world of Formula 1. 🚀

#McLarenRacing #CustomerExperience

Tune in on Wednesday, April 10th to hear from Tracey Brown, EVP and President of Walgreens Retail and Chief Customer Officer at Walgreens, and Fred Reichheld, Founder of Bain & Company, on the impact of personalized experiences.

bit.ly/43GknrG | #CX

How has Dick’s Sporting Goods managed to streamline their eCommerce and overall omnichannel CX?

bit.ly/3IYyChY | #MedalliaCustomerStories

Medallia has been recognized as a Strong Performer in The Forrester Wave™: Real-Time Interaction Management (RTIM), receiving the third-highest score in Current Offering and being the sole experience management vendor featured in the report.

bit.ly/3xjzwTj | #CX

“Personalization isn’t about being seen as a consumer, but as a person.” Great point from Shep Hyken in his thoughtful Forbes article featuring Medallia CEO Joe Tyrrell on the future of generative AI and its potential impact on #customerexperience .

bit.ly/497CwiZ | #CX

Medallia’s new generative AI assistant, Ask Athena, is designed to empower every Medallia user to find answers effortlessly. With Ask Athena, unleash the power of AI assistance to tackle your most pressing questions, no advanced training needed.

#MedalliaAI