For any queries on your Water & Sewerage Services and to report any leaks or related issues you can call our Contact Centre for assistance..

Nairobi Water Security team undertaking an illegal water disconnection operation in Kiang’ombe.The team managed to excavate the area and located a customer bypassing water from the main line. Such vices are discouraged to ensure water pressure and quality isn't compromised.

Reminder on how you can pay your water bill through M-Pesa Paybill number and other banking agents. See poster for details.

Have you paid your water bill?

Water Saving tip:

Spare some time this weekend to fix or replace all dripping and leaking taps immediately.
A slow dripping tap can waste up to 30 liters of water a day.

Our Regional Technical teams are currently going round the City Estates disconnecting illegal connections as well as water bill defaulters. Dial *888# to query and pay your bill.

One of our obligations as a Company is to provide you bills with actual readings. We kindly request our Customers to allow our Marketing Assistants access to your premises for meter reading.

Enjoy uninterrupted celebrations this Easter by paying for your water bill.
To pay, dial *888# & select option 3.
You can also pay through our partners M-Pesa 444400, Equitel 6800002, Airtel Money, Coop Bank, ABSA, DTB, Sidian, NCBA and Citi Bank. Call +254724253582 for queries