In our 3-part series: “People, Process, Technology and the Intersection of AI”, we have asked industry leaders to explain what AI is, what it isn’t and how it can be a benefit in each area.
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#thenorthridgegroup @RISEtechadvisors @artificialintellgence

Do you know the percentage of your customers who prefer to speak to a human over a computer? A recent NRG survey shows as high as 25% (and rising) prefer to speak to a live person. If your QM program needs a review, contact us today. hubs.ly/Q02rK7RP0
#thenorthridgegroup

See how we were able to help a government agency during COVID pivot and recover quickly with better quality monitoring. Today, that same agency is still seeing success.
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#thenorthridgegroup

Change management. We know it’s necessary and can lead to greater operational efficiency, but is recognizing the emotional health of the employee necessary? Give us 15 minutes to see how we can help. #changeishard #EX #thenorthridgegroup #contactcenters

A hot topic lately is around Omnichannel tools and experience. Are all your tools talking to each other? Have your employees fully adopted them? Tell us below about the pros and cons of each and how you use them.
#thenorthridgegroup #contactcenters #omnichannel

Do you know what your employee experience satisfaction level is? If you need your EX or CX numbers higher, schedule 15 minutes with us to get the conversation started. hubs.ly/Q02psRcl0
#thenorthridgegroup #contactcenters #selfservice #CX

Studies show customers are looking for more self-service options. Reach out if you’re self-service platform is underdelivering or if you plan to acquire one this year. Schedule 15 minutes with us to get the conversation started.
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What was the last really good customer experience you personally had? What was the worst? We would love to hear from you – share your experience with us in the comment section.
#thenorthridgegroup #goodCX #badCX #contactcenters

Did you know 72% of executives say demand for self-service has increased? This could reduce costs in your contact center. We can help choose self-service platforms that are right for your organization. Schedule 15 minutes with us. hubs.ly/Q02pmD_Q0
#thenorthridgegroup

Read the stories of these amazing women who drive NRG. Remember to acknowledge all the women around you who make a difference every day. hubs.ly/Q02nLtxJ0
#thenorthridgegroup #internationalwomensday #powerfulwomen

The job of the contact center agent is changing with the adoption of AI – in many ways, drastically. We are at the CCW Executive Exchange today through Wednesday where the focus is on AI and the agent. Connect there or contact us to learn more.
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#CCW #NRG

Planning on attending the Customer Contact Week/Chicago next week? We will be presenting: The Happy Agent: Revolutionizing Employee Experience while Operationalizing Artificial Intelligence and Automation Technology.” Reach out if you're there! #CCWExchange #thenorthridgegroup

When hiring a consulting firm for your call center, consider:
Are other firms truly customizing solutions to fit your individual needs?
Does the firm understand the intricacies of your center, like emerging tech, or training?
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#thenorthridgegroup

It’s about the intersection of People, Process & Technology with four key focus areas — Customer Experience, Employee Experience, Digital Experience and Operational Excellence. It’s about creating a fine balance of the very best of each. hubs.ly/Q02jVMQq0

Our journey mapping process enables you to see yourself through the lens of your customers at each phase of their journey. See how we made positive changes to improve customer satisfaction for a major home service provider: hubs.ly/Q02jWpY60
#thenorthridgegroup

Break up with poor CX results by engaging the consultants at NRG. We are offering a complimentary discovery call. No big-time commitment or money investment. Just a short call to understand your needs and see how we can help. hubs.ly/Q02jVWly0
#thenorthridgegroup #CX

Obtaining effective quality management can be challenging due to regional obstacles such as language barriers and cultural differences. Learn how our subject matter experts successfully identified and resolved these issues.
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#thenorthridgegroup

Not loving the numbers your contact center is producing? We get it. Break up with poor CX results by engaging the consultants at NRG. We are now offering a complimentary discovery call. No big-time commitment or money investment. hubs.ly/Q02jV50r0
#thenorthridgegroup #CX

What’s keeping you up at night? With more than 50 years of experience in the consulting space, we have the solutions that will help you get a good night’s sleep.
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#CX #EX #DX #opX #thenorthridgegroup #consulting #contactcenters

As a business management consulting company, we work with any business needing help, but did you know we also specialize in assisting contact centers? Check out The Northridge Four: hubs.ly/Q02fbhrt0
#thenorthridgegroup #CX #EX #DX #OpX