🫢 if engineers at Gleap want to work at the same company as their designers and product team we have openings intercom.com/careers-engine…

Off Script Episode 2 is here and in it I outline why Customer Service is already one of the first industries to be fundamentally changed by AI. The new path is clear: an AI-first customer experience by default.

We see incredible business opportunities, way beyond service, for…

Young builders of the world: Really want to come to SF? But can't afford to come to SF? Please read on. I'm going to sponsor two of you to visit this summer.

I've been promoting San Francisco as THE place that those who wish to build the future should be. But I've got a couple…

10 years ago at Intercom, Bill de hÓra wrote 'contrail', a java based data processing system. It ended up being used for a far narrower set of use-cases than originally envisaged (Rails got good in the meantime!) but it has basically run with only very minor wobbles for 10 years.

É/ACC - IDEAS FOR IRELAND

NEXT THURSDAY (MAY 9)

6PM

COME LISTEN TO IDEAS THAT COULD RADICALLY IMPROVE IRELAND & THE WORLD LIKE FLYING CARS (SERIOUSLY), BIOTECH, NUCLEAR AND MORE

SPACES VERY LIMITED, FIRST COME, FIRST SERVED

SEE TIX LINK IN THE REPLY BELOW

Me using the voice on the zoning committees to get us more housing

Words to design systems by: 'Delete any part or process you can. You may have to add them back later. In fact, if you do not end up adding back at least 10% of them, then you didn't delete enough.' world.hey.com/dhh/the-musk-a…

Saw this initially and though it was a Luna Rossa aircraft carrier 😂

The most concerning part about this is that most Europeans don't realize how stagnant Europe has now become

Europeans are literally blue-pilled and are mostly concerned with climate change, immigration and the Ukraine war

Nobody in Europe is thinking why increasingly everything…

Last call to RSVP to SF's AI Tinkerers event on April 29th!

Pizza and demos -- 6pm at Github HQ. LFG. 🔥

Also, announcing our fireside Chat: Eoghan McCabe Mccabe, the founder of AI-first customer service unicorn Intercom.

See you there!

'I don't pretend that these problems are easy or even have solutions. But the prospect of AI exclusively fine-tuned by the likes of whoever did Gemini or directed by bureaucrats trying to 'save democracy' by banning the opposition, yeah, no thanks.' world.hey.com/dhh/villains-m…

Why do we see cookie dialogs in native apps? This is Spotify but I've seen it on Amazon too. Maybe they use a bunch of web views and need to cookie them?

This prediction turned out to be accurate.

.Intercom launches an AI customer service agent. @zendesk launches an AI customer service agent.

Intercom launches an AI customer service copilot. @zendesk launches an AI customer service copilot.

Intercom repositions as “AI-first”. @zendesk repositions as “AI-first”.…

Doomers have been wrong for nearly 5000 years

Been using this since yesterday. Already significantly improves my life

I went to visit Imran Chaudhri from Humane tonight and got to see his product. I just got home. My breathless hot takes follow.

1. This guy is a wonderful man with incredible sincerity.

2. This hardware is IMPECCABLE. Like holy shit. I have never, ever, ever seen a piece of…

I also made this mistake. Pointless + time consuming exercise that didn't improve anything for anybody, but signalled a willingness to cave to the smallest of demands

Dunno which form factor is going to win, but hardware like this feels obviously necessary. Ordered and can't wait till it ships!

Impressive how sharp Blair still is. The type of person that could convince me to vote against my default inclination