Abstract: AI and bots are two of the hottest topics in technology today, but what do they really mean for contact centers?

Innovative AI capabilities and bots can help modernize contact centers, improve both customer and agent experiences, and increase efficiency and accuracy.…

Secret's out! The incredible Sandra D. Morgan, president of the Las Vegas Raiders, will be joining us as our keynote speaker at Engage 2023 in Las Vegas in June 🏟🏈

Read more in the press release: verint.com/press-room/202…

Register to join: verint.com/events/engage/

#Engage23 #VivaLasVerint

Verint has teamed up with World Central Kitchen and G2 to deliver fresh meals to communities in Ukraine.

Review Verint Messaging and G2 will contribute $10 to Verint’s ongoing campaign to fund emergency food relief efforts and other programs in Ukraine.
bit.ly/3ENrZh6

Who needs a blue check when you can have two? DM us on WhatsApp instead. No monthly fee (ever).

To order from 1-800-Flowers, you never have to call 1-800-Flowers again. Using Facebook's Click-to-Messenger (CTM) ads, bot flows make calling THE 1-800 company a thing of the past. Check out more CTM tools here: bit.ly/3G80lcR

The growth of m-commerce (mobile commerce) is the biggest factor in the shift in digital marketing techniques. In fact, mobile is expected mobile will be the biggest channel for shopping by 2027. Check out more on mobile commerce here: bit.ly/3Gr09FJ

90% of Instagram's 1bn users follow at least one of their favorite brands. The platform announced Instagram Shopping’s release last year, it became the perfect opportunity to monetize the level of loyalty and engagement on the platform. Read more here bit.ly/3Fk3JzY

There are 3.5bn Google searches every day, each one a chance to acquire new customers. The discovery stage is when consumers are most engaged.

Google's Business Messages is the perfect tool to capitalize on this level of engagement.

Check out how: bit.ly/3r4W57u

There are ~1.5 bn iOS devices worldwide. Features like Apple Pay, Wallets, Cards and AR built are into the Apple Business Chat, making a whole customer lifecycle the same as messaging a friend. check out more here: bit.ly/3FiPOu7

Digital customer interactions no longer have to be reactive. Rather than just handling customer queries, messaging channels can be used to engage and generate revenue. See how your brand can capitalize on m-commerce (mobile commerce): bit.ly/33chhAH

Customer expectations of their favorite brands have shifted since 2020's digital reckoning. As demand for digital experiences grows, it provides the chance to add more tools to a brand's belt when it comes to CX. Check out more here: bit.ly/3I3sXVn

With websites or mobile apps, even if there’s a landing page created specifically for conversion, there are too many points for customer drop off. Average conversion rates hover around 2% with a cart abandonment at 70%. There's a better way to do things...bit.ly/3r2xsby

The growth of m-commerce (mobile commerce) is the biggest factor in this shift in digital marketing techniques. It’s expected that mobile will become the preferred channel for online shopping in the next 5 years. Check out more on mobile commerce here: bit.ly/3ehzOgT

To order from 1-800-Flowers, you never have to call 1-800-Flowers again. It’s an excellent example of using a bot to tackle a brand’s highest customer intent and how its one of the earliest adopters of Facebook’s CTM tool. Check out more on CTM tools here: bit.ly/3Eldlds

2020's Digital Reckoning means expectations changed for online interactions with their favorite brands. As demand for digital experiences grows, it provides the chance to add more tools to a brands belt when it comes to CX. Check out more here bit.ly/3qfJFcF

Staff for Internal Success: Staffing is a never-ending conundrum. Be prepared to shift trained agents over from traditional channels to digital if volumes get overwhelming or consider fully training a new set of dedicated agents to manage the volume. (3/5)

We created a Digital Holiday Survival Guide to help you through the holiday season. Here's some quick tips to help you and your team survive this holiday season (1/5)

Still Bring Some Holiday Cheer: At the end of the day, it is the festive season and therefore a reason to be cheerful. Help self-promote your hard work by showcasing the great customer interactions and examples of your company doing digital engagement service well. (5/4)

Create an Internal Marketing and Product FAQ Customers will always have a whole host of questions for you. With volumes increasing during the holiday season, creating FAQ sheets to answer the high volume, repetitive questions will improve response and resolution time. (2/5)