Traditional #banks apps are somewhat accessible to users who have disabilities and to users whose primary language is Spanish, but much more can be done in this area by #digitalbanks

buff.ly/4aqwDyn via Consumer Reports

#technology #CX #strategy #banking #FinTech

The 'hidden' cost of branch #banking
The cost-to-serve for #banks in the Americas is almost double that of Europe and APAC or 75x higher than #Nubank 🙃

buff.ly/3VF5pQD via KPMG

#technology #digitalbanks #innovation #strategy #CX #FinTech

The gap is widening
As of 2022, 75% of the world’s granted #AI patents originated from #APAC

buff.ly/3rdoMOp via AI Index

#talent #technology #disruption #strategy #regulation #banking #FinTech

#BlackRock doubles down on #India bet, signs new JV with Jio Financial
The prize? $1-1.2 trillion of financial assets owned by HNW individuals

buff.ly/3Uj8Ueq

#wealth #innovation #technology #wealth management #banking #FinTech

#Banks are proceeding with caution on #GenAI ...
They will release their first proof-of-concept with ChatGPT 7

buff.ly/493mGWN via American Banker

#disruption #talent #innovation #strategy #CX #data #trust #banking #FinTech

Three scenarios to achieve a roadmap to #OpenFinance in the #UK
Universal Mandate | Individual & Incremental | Strategic Plan

buff.ly/3W3Kreu via KPMG UK

#regulation #data #CX #innovation #technology #EmbeddedFinance #banking #FinTech

Doing the 'right things' has an impact on the #digital #marketing campaign performance
Time to enforce suitability of #socialmedia for financial promotions

buff.ly/3x9vL2P via Financial Conduct Authority

#trust #regulation #compliance #banking #FinTech

As convenient as cash #payments
A2A and non-card-linked #wallets to account for over 50% of #eCommerce transaction value globally by 2028

buff.ly/3J174bE via Boku

#innovation #technology #CX #data #trust #convenience #banking #FinTech

Trying new things
As faith in institutions has faded and in parallel with increasing access, consumers are comfortable taking matters into their own hands

buff.ly/3ILTYyZ via Forerunner

#innovation #technology #CX #data #trust #loyalty #strategy #banking #FinTech

How a process is designed, how banks think it operates, and how it runs in reality
Many #banks overlook the complexity and interconnectedness of their many business processes.

buff.ly/49ygeHD via Boston Consulting Group

#technology #strategy #culture #CX #product #banking #FinTech

Five archetypes of #digital business models based on:
1) the value proposition, what #products and services
2) the revenue model, how you commercialize those offerings

buff.ly/4agAwGu via Prophet

#innovation #CX #data #technology #strategy #banking #FinTech

Three standout factors influence consumers’ preferences when selecting an online #payment method: #security , convenience, and speed

buff.ly/49loV7Q via Brite Payments

#innovation #CX #technology #strategy #data #banking #FinTech

'Your margin, my opportunity'
#SME #lending #products offered by different #banking providers have a wide degree of variance concerning the tenors, interest rates, and ticket sizes

buff.ly/3VBcrFQ via Quinlan & Associates

#innovation #CX #data #technology #FinTech

#GenAI will power a Spotify experience in #banking
In the future, generative UI will dynamically create customized user interfaces in real-time

buff.ly/4a8fFFr via Nielsen Norman Group

#CX #data #technology #AI #strategy #product #innovation #marketing #FinTech

Ongoing #technology investments must be part of the long-term plan
Successful #platform adopters invest 2.3x more in tech than non-platform companies

buff.ly/3TW88E3 via Accenture

#cloud #AI #BigData #CX #data #strategy #innovation #banking #FinTech

In the era of consumer flexibility, #merchants are paying the price
#BaaS enables different #lending models across the credit value chain to capture customer spend

buff.ly/3TyagQQ via NatWest Boxed

#innovation #CX #data #technology #strategy #banking #FinTech

Moving up to serve HNWI
The rise of alternative investments and financial advisory tools offers an opportunity for #FinTech to target more lucrative #wealthmanagement segments

buff.ly/3TAZnhb via Dealroom.co

#CX #data #innovation #disruption #technology #banking

The average tenure for core #banking systems is around 20 years
A #corebanking modernization program comprises 3 stages: #strategy , build, and decommissioning

buff.ly/4a6m43O via Bain & Company

#technology #innovation #talent #CX #data #FinTech

Four operating-model archetypes have emerged for using #GenAl in #finserv
The highly centralized approach shows the best results, for the time being

buff.ly/3JdbEDX via McKinsey & Company

#innovation #technology #digital #talent #starategy #culture #banking #FinTech

Instant #payment systems continue to spread across #LatAm
First, make them ubiquitous, then interoperable between countries

buff.ly/3TSKFTW via iupana

#innovation #technology #regulation #financialinclusion #banking #FinTech