Is swotting up on Returns! on your to do list?

Then you need to join me and my expert guests next week for our live Q&A webinar.

Book your place now for your free ticket 👉 web8.ecommerceexplored.com/?utm_source=tw…

Thanks to Tidio eDesk Penny Black  for being our partners for this one.

Learn how Life Interiors slashed response times by over 60% using eDesk’s AI solution, even as ticket volume tripled!

Discover the complete story: edesk.com/customer-stori…

#eCommerce #CustomerService

Discover how Sennheiser dramatically reduced customer support response times by 61%, even as new ticket volumes surged by 24%!

🗓 Save the date: January 25th | 3pm GMT | 10 am EST 👉 buff.ly/3U0qSmd

Join our exclusive online event to discover how centralized support management can improve team/operator collaboration, response efficiency, and save time and money at your whole company.

#CX

🛍 Some really exciting eCommerce news this week 👉 buff.ly/3S0twpp

Shopify and Mirakl have teamed up to help merchants easily expand their commerce businesses, reducing technical investment, decreasing time to market, and exponentially expanding available markets!

🏆 What a way to start the year! eDesk is proud to be awarded as 'Top Performer' by SourceForge in the Help Desk Software category. 💜👩‍💻

You can read more about our Top Performer recognition in our blog post 👉 buff.ly/3Sd0rZ1

#helpdesk #customersupport #CX #eCommerce

🚀 Ever wondered how to turn the holiday returns chaos into a breeze? Join our CX Bootcamp on Mastering Stress-Free Returns with eDesk! 🌐✨ buff.ly/3SXBrFZ

📅 Thursday, November 30th, 2023 at 3:30PM GMT/10:30AM ET

Ready to transform your returns process? RSVP now! 🎉✅

To the #helpdeskheroes swapping turkey for tickets, we are so thankful for you! 🦃 💜 Tag anyone going above and beyond this Thanksgiving/ #BFCM .

Best of luck to all eCommerce sellers in the coming days! 🍀

#BlackFriday #Thanksgiving #CustomerSupport #CX

📊 Very interesting stats highlighted by ChannelX about the state of Marketplace sales and customer service ahead of #BFCM : buff.ly/47FHraC

Highlights include:
📈 Sales grew +17% the industry
💬 Customer queries up +27%
🤨 Customer expectations rising steadily

🚨 It's Black Friday week! 🚨 We've got last minute resources to ensure you're making the most of the busy season ahead.

🛍 With an expected influx of customers this week, make sure you keep them coming back! ⬇️

📄 buff.ly/3swEiv2
📹 buff.ly/3SOeHZa

⭐️Join our CX Bootcamp: Tactics to Automate Feedback Requests that Boost Brand Reputation⭐️ Thur, Nov 16, 3.30PM GMT/10.30AM ET

Learn how to implement smart, selective review requests & master negative review management in eDesk Feedback app.livestorm.co/.../cx-bootcam…...

#eCommerce

What’s the best way to scale your support team for the holiday season?

Edesk <> Mirakl | The Master Seller Series Ep. 1 info.mirakl.com/masterclass-mi…
🤝 How to transform one-time customers into loyal brand advocates
📋 Preparing your customer support strategy for the holiday season
✅ The right and wrong phrases to use during customer interactions

🚀 Join our CX Bootcamp on Thurs, Nov 9, 3.30PM GMT/ 10.30AM ET to learn how AI can supercharge your #customersupport team this holiday season and beyond? 🚀

Secure your spot today and get ready to transform your support game! app.livestorm.co/edesk-repricer…

#AIAutomation #eCommerce

eDesk CEO & Founder, Ray Nolan sat down with Chris Dawson from ChannelX to discuss how much Generative AI can supercharge your support, its awesome impact on global trade, and even shared a funny AI story about a customer and a car😂!

Watch here 👉channelx.world/2023/11/implem…

Happy Halloween from the eDesk team! 🎃 👻 Last Thursday, we had a Halloween Quiz that brought all our offices together for a spooktacular time.

A big round of applause goes out to Nick Nikolav, aka. ‘The Butcher,’ for winning the quiz. 🏆

⚠️ Only 3 hours until the event! Register now: buff.ly/3tJ99EF ⚠️

Join us today at 11am EST / 4pm CET as eDesk partners with Mirakl for the first session of their exclusive Master Seller Series.

✨ “I mean, [AI] just took off, but you can see why...it's taking a lot of drudgery out of people's lives.” ✨ Full episode 👉 buff.ly/47aajYr

#ecommerce #CX #customersupport #AI #BFCM

Join us on Oct. 30th at 11am EST / 4pm CET as eDesk partners with Mirakl for their exclusive Master Seller Series. This is the premier event to develop your brand's customer support strategy in time for the busy holiday season. Reserve your spot now: buff.ly/3tJ99EF

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Our customers really know what excellent #CX is! Cymax proves time and time again that they are invested in their customers' happiness.

We're proud to give Cymax's support team a #helpdesk to provide such excellent service. A true #FeelGoodFriday ! 💜