If you would like to send us your application form or any relevant paperwork, you may want to follow our simple guide:
infogram.com/sending-us-an-…

When emailing our team at [email protected], please include your account number and a few words to summarise your query, for example ‘redemption’, in the email subject line.

This helps us to find your account and action your query quicker.

To repay your equity loan, a RICS surveyor must first value your home. RICS valuations expire after 3 months, so only get yours once you’re ready to start the repayment process.

More information on how to repay your equity loan can be found here: gov.uk/government/col…

Our Customer Service team contact times have been updated.
They will now be available on Monday to Friday from 9.30am-6pm, (excluding public holidays).

Contact them on:
Phone: 0300 123 4123
Email: [email protected]
For updates, visit: gov.uk/government/col…

Looking to repay your equity loan? Our video gives a step-by-step guide of the actions you’ll need to take and when. For more information, visit GOV.UK/manage-equity-….

If you’re struggling with money and your equity loan payments, it’s important to understand the options available to you. We have a guide that might help: helptobuy.my.canva.site/struggling-wit…

When you contact us to discuss your equity loan, we will confirm your identity by checking the details listed here: gov.uk/manage-equity-…

Please have this information ready when you call or include it in your email to us.

When you take out an equity loan, you’ll start to pay interest from year 6.

It’s important to understand how we calculate this interest, and how it can change each year.

For more information, visit our homebuyers’ guide: gov.uk/equity-loan-ho…

#HelpToBuy

We’re taking a break over the Easter holiday weekend.

Our Customer Service phoneline will close from 6pm on Thursday 28 March and re-open on Tuesday 2 April 2024, from 9.30am – 6pm.

If you’d like to repay your equity loan (in part or in full) using your own money, here’s the first 5 steps you’ll take to start the process.

You can find further information in our guide: gov.uk/guidance/how-t…

When you take out an equity loan, you’ll start to pay interest from year 6.

It’s important to understand how we calculate this interest, and how it can change each year.

Learn more in our guide:
gov.uk/government/pub…

Our Customer Service team contact times have been updated.
They will now be available on Monday to Friday from 9.30am-6pm, (excluding public holidays).

Contact them on:
Phone: 0300 123 4123
Email: [email protected]
For updates, visit: gov.uk/government/col…

If you would like to send us your application form or any relevant paperwork, you may want to follow our simple guide:
infogram.com/sending-us-an-…

When emailing our team at [email protected], please include your account number and a few words to summarise of your query, for example ‘redemption’, in the email subject line.

This helps us to find your account and action your query quicker.

Our Customer Service team contact details are:

Phone: 0300 123 4123
Email: [email protected]

The team are available Monday to Friday, 8am-8pm and Saturday 9am-1pm.

A request to change direct debit details must come from the Help to Buy account holder, or an authorised third party. These requests can be made with our Customer Service team, who can be contacted on:

Phone: 0300 123 4123
Email: [email protected]

When you take out an equity loan, you’ll start to pay interest from year 6.

It’s important to understand how we calculate this interest, and how it can change each year.

Learn more in our guide:
gov.uk/government/pub…

Now that Help to Buy: Equity Loan is closed to new applications, you might be interested to find out more about other government affordable home ownership schemes.

Learn more: ownyourhome.gov.uk/all-schemes/

If you’re struggling with money and your equity loan payments, it’s important to understand the options available to you. We have a guide that might help: helptobuy.my.canva.site/struggling-wit…

To repay your equity loan, a RICS surveyor must first value your home. RICS valuations expire after 3 months, so only get yours once you’re ready to start the repayment process.

More information on how to repay your equity loan can be found here: gov.uk/government/col…