Suggest for an alternative NPS Question:

'Have you recommended our product to a friend or colleague?'
'If not, why not?'

Thoughts?

The same goes for input vs output metrics (for those doing North Star Framework of KPI tress). eg what’s your hypothesis on how this input metric will influence another one?

🗯️ How well articulated are your OKRs?

I am asking about context.

Have you clearly articulated your hypothesis alongside the OKR definition?

Do you understand what you're trying to learn, as well as achieve?

Would somebody else?

Five tips to get your leaders on-board with change.

1️⃣ Start with why
2️⃣ Bring the evidence
3️⃣ Build your peer support
4️⃣ Craft an unthreatening argument
5️⃣ Propose a pilot, not a big bang approach

⏫ The purpose of an OKR is to inform decision-making.

🕣 You are not informing your decisions if you don't regularly review your goals.

🥅 Goals help you understand if your actions are driving the outcomes you need.

🔍 If you don't check them, you lose that insight.

Strategy is discovering the biggest challenge between you and your vision of the future and defining an approach to overcoming that challenge.

Pragmatism over dogmatism is a critical mindset for OKR success

🚩 You are not the same as any other company
🚩 You are not the same as the basis for a book
🚩 You are not the same as the inspiration for my articles

Rigid advice almost certainly won’t work for your context.

Dear Paprika Recipe Mgr You seem confused over dates!!

Is the 5th April 2024 a Friday or a Saturday?

I think it’s a timezone thing. I added the meal to the planner in India and I am now looking at it in the UK.

No framework absolves you of the need to think.

The best they can do is allow you to focus on the right problems.

OKRs are not a replacement for your strategy.

They are useful for connecting your day to day work with your strategy.

Still a thing

This is excellent. There are plenty of women to include, promote, listen to etc. we need to work to give them the platform.

I've recorded 80 podcast episodes.

What I'm most proud of?

1/2 the guests are women.

If I just interviewed my friends, asked my audience for referrals it'd be 90% men.

So it's a ton of extra 'work' - but the result is way better.

A simple trick to avoid convergent thinking with OKRs.

When you set your KRs, identify three different approaches to achieving the goal.

This can help ensure we haven’t immediately jumped to a solution or worse created a KR that reflects our chosen solution.

Dear Monzo 🏦 it’s great to ask for customer feedback. Not so great to keep asking the same
question.

Imagine you have a space for frequent, evidence based discussions on your most important priority.

💡 Wouldn’t that be incredible?

The OKR framework gives you the context to make that happen.

🏆 It’s the most valuable aspect of the framework.

RIP to a man who explained a lot of my behaviour.

A good strategy is both coherent and adaptive.  It is not a linear plan of action.

✅ Coherent
It’s logically defensible and understood by people.

✅ Adaptive
It doesn’t just have a happy path. It’s cognisant of the biggest risks and addresses them.

What would you say to your new boss if you realised there is no strategy?

✅ Strategy is HOW we will win

❌ Not the goals that define winning.

Strategy is a set of connected choices.

Not a description of the result.