‘And sometimes they see her as the person who will clean up after them no matter what.’ Yep, did that too many times. Sometimes you have to refuse and let them sort it out themselves.

‘You need to know your customers and find a partner who is good at the geeky stuff.’ Absolutely 100%

‘What if, hear me out here… we have been measuring the wrong thing all this time and that’s why it’s not working?’

Anyone else’s home insurance gone up by more than 35% this year or are Nationwide Nationwide Press just having a laugh? 🤔

‘The first time you see someone whose main job is to create meetings for other people to report on their usefulness, roll up your sleeves and get to work.
Part of the work is to fire them.’ This is too accurate.

‘And I also believe that maintaining your tech estate is not an exercise in bravery, but rather an exercise in risk management. Because we want the aspiration to be considerably higher than not dying, but of course to get there… not dying is key. Not stumbling is key.’

Oh 100% this.

‘Your organisation can have one main goal for the year if you want aligned efforts. That’s it.’

‘Organisations have learned how to learn.’ Thank goodness

‘Asking for help is a superpower. It is a braver thing still, once you have bravely asked for help, to accept it.’

‘Innovation theatre to my left, unicorn chasing to my right.
What days those were.’

‘Or nobody had done the work so they went over the same stuff and taking those meetings from your desk meant you could keep an eye on emails… or get on with some real work…’ sometimes the unnecessary meeting was the best time to get work done, zone out, such a farce

‘If you ever pitched to me or interviewed me with your best snake-oily salesman foot forward and wondered whatever went wrong, now you know.’oh this rings a bell

‘The problem is, falling short of the desired outcome having clearly identified what it is… through sheer lack of effort… is so much worse than if the little park had no sign and no fence, no pronouncements as to its intent to being a stray-free zone and no moat…’

‘Call it: it’s time to double down or pull the plug on the things you have not doubled down on by now.’

‘I said it already: this ain’t the hill I am dying on, man.
But I will tell you what is: the industry has consistently underestimated the size and pace of change and the wider economy’s appetite to go with it.’

‘Although the government made noises about regulating BNPL in 2021, efforts have stalled, and while life is getting more and more expensive, BNPL becomes the last resort of the desperate, as it does not require affordability checks unlike all other credit options.’ 🤯

‘And that working your people to death and expecting them to go smiling is a terrible outcome, but it is an even worse plan.
So do better.’

One of my favourite restaurants. Michael Deane is one in a million and Peter Hannan your meat is always a joy to see on any menu 🙌🏻

What a day to be in the office. Go Tembo