Jared Spool
@jmspool
Platform vacated. Look for me on LinkedIn
ID:849101
09-03-2007 21:39:41
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Here Nick Bowmast gives us an excellent analysis of how organizations invest in design. One interpretation is that companies invest in the latter half of the process because they need to compensate for not investing in the front-end of the process.
userexperience.co.nz/2017/07/duped-…
Our products and services must facilitate the transformation of our users into a better version of themselves.
Here is the memo from Slack founder Stewart Butterfield before Slack was released detailing how UX needs to expand into the users' entire experience.
medium.com/Stewart Butterfield/we-do…
“Do the work to understand what success means to your customers and what that looks like in the usage of your service. Measure that behavior. Optimize your product to promote those outcomes.”
— Jeff Gothelf
jeffgothelf.com/blog/nps-is-a-…
Does your organization tolerate, encourage, or reward continuous learning? This is the question that Erika Hall explores in this article:
medium.com/mule-design/is…
“The same way that technical debt accumulates if you don’t pay it down constantly, experience rot must be refactored away on a continual basis.”
— Josh Seiden
medium.com/Josh Seiden/agile…