Yup. This is how I know this week needs to end...just be done. I was today years old that AI really could make Marc Zuckerberg look like Chris Martin and I can honestly say I want NONE OF IT. If this is how we gonna use AI...I don't want it.

thedailybeast.com/obsessed/hot-m…

Watching CNN Breaking News CNN live as a person has set themselves on fire in NYC. This is horrifying yet I'm in awe of Laura Coates' journalism. She is literally streaming facts as she sees them on the scene. Professional. Facts in a focused stream. Wow

Mary Daniel with @AFLAC is the EXACT picture of leadership in advancing and championing BOTH customer and employee experience. I was so thrilled to welcome her into the #AXS leadership community. Check out her big tips for #CX and beyond.

cio.com/article/209248…

Good to hear from partners at analyst summits. Avaya 's Eric Rossman leads a panel w/ Caroline O'Brien Afiniti, Brett Shockley Journey, Hardy Myers Cognigy, John Bourne Verint, & Oliver Raymond Microsoft. #AvayaAnalystSummit

'Nobody buys AI, they buy outcomes' - John Bourne

This partner panel is calling the collaboration, the people and the flexibility in customer deployment state as being big upsides to their partnership with Avaya.

'We can give customers what they what. We can also deliver whatever they need.'

#AvayaAnalystSummit

While this is 100% something I could and would do...I did not. But I think it might be THE photo for my friends with me here at #AvayaAnalystSummit

If ya know. Ya know.

New Llama just dropped. 🦙

Meta just released its new AI model, #Llama3 , so I had Meta AI imagine a Llama next to an AI in front of Meta HQ.

If there is someone who has been part of how the stack delivering our customer's experiences has come together it is Søren Abildgaard ... now he's at Avaya at the helm of an engineering strategy pushing for a more agile cohesive platform. #AvayaAnalystSummit

From the Road: What's Up at Avaya? twitter.com/i/broadcasts/1…

Everybody now...

C is for cookie
That's good enough for me
Ooohhhh cookie cookie cookie starts with C

Just like Constellation Research!

(If you don't do this with a magic mirror voice you need to just go do it all over again.)

#AvayaAnalystSummit

Just a little #AvayaAnalystSummit #shoey w Melody Brue ... I feel like we are just missing Thomas Wieberneit @[email protected] to sport his VEJA kicks and @Workday Holger Müller #WDaySummit #FutureofWork the originator of the Shoey.

Please stop correcting the AI because this is glorious.

Preparing for today’s #zendeskrelate keynote with a little help from Butterscotch

Leaning into what enterprise customers expect: a lifetime
value-driven investment.

Avaya's Chief Revenue and Customer Experience Officer ML Maco talking about earning the right to engage in these long term relationships with their customers.

#AvayaAnalystSummit

How else would we chat with Zoom CEO Eric Yuan?

#AvayaAnalystSummit

Really too bad last night had such awful views with this sunset and the fighter jets from Miramar putting on a show. I mean come on Avaya. Just such a darn shame for #AvayaAnalystEvent 😂

Talking innovation, progress and keeping their word with Avaya CRO Alan Masarek #AvayaAnalystEvent

Let's not make any mistake here...Avaya has been on a 'Trust Tour' for the last year, proving brand trust with the market and customers. Now they face a room of analysts.

“We hope this email finds you well.”

The email finding us.

Standing ovation for former First Lady, Michelle Obama.

Off the record convo so...just imagine her talking about the people who were kind as her memory of great customer service...

#ZendeskRelate

NEWS DROP: #ZendeskRelate

Say goodbye to Tymeshift. Say hello to Zendesk #WFM ...Combined with Zendesk #QA ...workforce engagement + a healthy dose of #AI native to the Zendesk platform.

ALSO dropping QA for AI.