CrossCountry trains you cancelled my train from BHM to GCR on Friday. Today you denied me a refund because apparently it was West Midlands Railway fault. However, they do not runs trains to GCR that is you. the delay was because of your staff shortage. Why have you denied me a refund
CrossCountry trains West Midlands Railway You have refunded me for the return journey which was also cancelled for the same reason. Refusing to refund me the outward journey makes no sense at all.
@Markbrooks Thanks for #Islandhopping in #TheBahamas we love your photos, please visit again soon! 🇧🇸✈️🏝️😎
Mark Brooks What are some of the best examples (in or out of the PE portfolio) of a company living out their mission and values? How did they engage the frontline in doing so?
Mark Brooks What’s your favorite of all the portfolio companies (if you had to choose)? And why
Mark Brooks ... potentially creating - 5) never question the response and follow the narrative....
1/ Trying something new: a thematic thread. This one on giving and receiving feedback.
“Praise is affirmation. Criticism is investment.” - Will Guidara
Mark Brooks Thanks Mark. Love the simplicity of that value yet it really sets the tone for who they want to be.