Your flight is delayed, you're tired and frustrated, and you need something to cheer you up. The airline offers you a voucher for a new flight, and you feel it's a good idea to accept it.

Think twice!💡
EU regulations clearly state that compensation should be paid in cash, and…

POV: your flight is cancelled and you have to book a hotel.
What are the steps?

🔹 If the flight is eligible for compensation under EC 261, you may get up to €600
🔹 If the disruption forced you to book a hotel, you can also reclaim the costs from the airline, so hold on to…

Airline cancelled your flight? Under EC 261, they must offer you the following 3 choices:

👉 A full or partial refund of your original ticket - and a return flight to your original point of departure if needed
👉 The earliest possible alternative transport to your final…

Traveling via Heathrow in the next few days?

You may experience some flight disruptions due to the Borders Force workers strike which is taking place between 30 April and 2 May.

👉 Learn more about your right to care in case of a delay: airhelp.com/en-int/strike/…

Yes, you can bring food on the plane!

The general rule is that solid food items are allowed. This includes sandwiches, fruits, vegetables, and snacks like chips or cookies. However, there are a few exceptions and restrictions eg. size of packaging, liquid content and more.

👉…

If your flight was cancelled and the airline offers you a replacement flight, you have the option to refuse and ask for a refund instead — or another flight at a time that suits you.

What about the compensation? If cancellation meets the criteria, you may be owed money!💪

How much could you be owed when your EU flight is delayed under EC 261?

Flights under 1.500 km:
3 or more hours ▶️ €250

Flights over 1.500 km:
3 or more hours ▶️ €400

Flights over 3.500 km:
3 or more hours ▶️ €600

Check if you’re eligible!
👉 airhelp.com/en-int/

POV: your seat was downgraded for a replacement flight. What can you do?

If your original flight was cancelled and the airline downgrades your seats for the replacement flight (e.g. business class to economy class), you should get reimbursed between 30% to 75% of your initial…

In these situations you are not eligible for compensation under EC 261:

❌ Strikes by airport security staff
❌ Strikes by baggage handlers
❌ Strikes by air traffic management staff
❌ Strikes caused by political unrest

These strikes are considered extraordinary situations…

In most situations, poor weather conditions are considered to be extraordinary circumstances. However, if the airline failed to prepare for them and other flights managed to depart on time, you could be owed compensation.

Every case is different, that’s why we’re here to help…

What to do if a flight was cancelled due to a strike?

👉Ask for a replacement flight from your airline
👉 If you no longer wish to fly, you could ask for a refund instead
👉 You also have the right to care which includes providing essentials such as food and drink, and hotel…

Wondering if your flight is eligible for compensation?

We’ve got you covered! Use our eligibility checker to see if you're owed money!

👉 airhelp.com/en-int/ 👈

You have to wait several days for a delayed or cancelled flight to resume and you are worried about the costs for food and accommodation?😕

For such lengthy delays, the airline will always be required to provide you with care, which includes food and accommodation, transport to…

The airline is rescheduling my flight. What does it mean? 🤔

For delayed or cancelled flights, an airline may reschedule it to a different time or date from the original schedule you booked. You have the right to accept this new schedule or to ask for a refund instead.

If you…

Flight delays and cancellations resulting from extraordinary circumstances are not covered by compensation. But what exactly counts as an extraordinary circumstance?

Medical emergencies, severe weather conditions, or other situations beyond the airline's control fall into this…

Did you miss your connecting flight due to a short layover?

The airline will book you on the next flight free of charge as long as the connecting flight is part of the same ticket. Since the airline did not give you enough time to board your connecting flight, it is possible to…

📣92 Austrian Airlines (OS) flights scheduled for April 4 cancelled!
Flight disruptions continue following a flight staff strike that took place on March 28-29 and resulted in 400 flight cancellations. If you are among passengers affected by these disruptions, you may be eligible…

You’ve checked in but you’re running late for a flight?😎

The airline will call you by name over the airport public address system and tell you to go to your gate. If you fail to do so on time, you will be labeled a no show and the flight will leave without you. In these cases,…

Running late for a flight? No worries, it happens even to the best ys us. Here’s what to do:

👉 If you know that you’re not going to make it to the airport on time, let the airline know beforehand to find solutions and avoid being declared a “no show”
👉 If you are already at…

Feeling tempted to accept a voucher for a flight delay? In most cases, you shouldn’t do it! ❌ Why?

The regulations clearly state that compensation should be paid in cash, electronic transfer or checks, unless the passenger chooses to accept travel vouchers instead. If your…