Hi, we are currently experiencing an issue which is causing longer than usual wait times to speak with our care team. We are working hard to resolve this and apologise for any inconvenience caused in the meantime, thanks.

Hi, the issue with our telephone lines has been resolved - if you need to speak with our team you can reach them on 0330 686 8000 as well as on webchat at threebroadband.co.uk, thanks.

Hi, we are currently experiencing issues with our phone lines if you are trying to contact our team. However, our webchat is still available at threebroadband.co.uk, thanks.

All services are now operating as normal following the temporary issue this morning. We once again apologise for any inconvenience this may have caused. If you require any further assistance our care team are on hand on 0330 686 8000. Thank you - The Three Broadband Team.

We are aware of an issue with our network today effecting some customers. We apologise for any inconvenience caused. We are working hard to fix this ASAP and we will keep you updated. Thanks - The Three Broadband Team.

Problem sorted: All services are now operating as normal following a temporary issue. We apologise for any inconvenience this may have caused you. Thanks, The Three Broadband Team

We’re aware of issues with our network today & apologise for any inconvenience. We’re working to fix this ASAP, we will keep you updated. Thanks, The Three Broadband Team

Our care teams are available on Live Chat at threebroadband.co.uk this Bank Holiday weekend for assistance with your service or account, thanks.

Problem sorted: All services are now operating as normal following a temporary issue with a third-party fault. We apologise for any inconvenience this may have caused. Thanks,

The Three Broadband Team.

We apologise for any inconvenience caused and will keep you updated with progress. Thanks,

The Three Broadband Team.

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We’ve spotted a problem: Hi we’re sorry if you’re experiencing an issue with your service at the moment, we’re aware of a current issue with our network. We’ve identified the issue and are working on fixing this ASAP.

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To help us to protect our most vulnerable customers, such as those currently without service, where possible, please hold off on contacting us right now.

Thanks the Three Broadband Team.

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If you still need support, we do still have Live Chat available but with very limited numbers of advisors, so you will face a much longer wait time than usual. We’re really sorry about this and are working to improve things as soon as possible.

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If you’re having issues, please try to fix them in My Account online at threebroadband.co.uk/my-account first - you can manage most things there.

2/4

Following government guidance, we have closed our Contact Centre so staff won’t be able to get to work as usual. We have very limited services today and until further notice.

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Our phone lines are back up and running. If you have a sales enquiry you can call us on 0330 686 6000 for anything else we are available 8am-10pm daily on 0330 686 8000. We are sorry for any inconvenience caused by yesterday's third party's phone issue.

We are currently experiencing technical issues with our contact centre for both inbound and outbound calls on 0330 686 6000/8000 this is a third party issue - we are working hard to resolve this as soon as possible. Sorry for any inconvenience caused. Web chat is still available.

Monday 23rd Dec will be the last opportunity to order a 5G service for delivery before Christmas 🎄. Order by 4pm on the 23rd for your 5G in the House next day delivery on the 24th or same day delivery on the 23rd by 3pm. Happy Holidays 🌟💥☃️

Hey Peter Clarke - we’re excited that you’re excited! We’ve got a special offer for you- do you fancy being part of an exclusive group to visit one of our new 5G sites and finding out more? 9.30am on Thursday morning in Camden if you’re free? Drop us a DM and let us know!

Problem sorted: All services are now operating as normal following a temporary issue this morning with a third party fault. We apologise for any inconvenience this may have caused. If you’re still experiencing connection issues please call our customer care team on 0300 686 8000