Managing everything isn’t feasible (or advisable). We can help! Check out our latest #ForresterPodcast episode with TJ Keitt: forr.com/3bryGGi #ForrCX

If you're interested in a conversation about the CX strategy consulting space, I'll be hosting a webinar tomorrow (1/12) to the discuss the results of our Wave. Follow this link for details on the agenda and the consultancies we'll be covering: forrester.com/webinar/How+To…

There are many, many firms offering #CX strategy consulting services. To help sort out that landscape, #Forrester just published an market overview that categorizes the firms and points out some key players: forrester.com/report/Now+Tec… (PAID CONTENT)

What is the value in investing in a customer success program. We recently built an ROI model to address this question: go.forrester.com/blogs/build-th… #customersuccess #CustomerExperience

“If your customers buy into what you are doing, they should be buying more and they should also be bringing you other customers.” TJ Keitt for The Financial Brand: forr.com/2D4OEbi #CX #ForrCX

Tomorrow at 1 PM Eastern my colleague Michelle Yaiser and I are breaking down the results of our 2020 US #CX Index survey. Join the conversation: forrester.com/webinar/The+US… #Forrester

We've started work helping businesses identify the customers whose good experiences ensure the organization's success. The first group we've identified: Devotees -- the most dedicated customers: go.forrester.com/blogs/your-bus… #Forrester #CX

The sports content you didn't know you needed.

Important notes on mask use.

For those temporarily in between work: Here’s free resources to help you upskill. Please send me submissions docs.google.com/document/d/1XB…

Important thread tackling 'reinfection' rumors out of China.

The laugh that we all need today. 😂

This is a helluva thread. Stick around 'til the end, which summarizes why these extreme economic measures are being proposed.

Today we start releasing the second wave of our #pandemicEX survey of US employees. In this first post we share how US workers feel about Coronavirus now, compared with two weeks ago. Unsurprising spoiler: Feelings are intensifying. Forrester go.forrester.com/blogs/how-empl…

Very well put.

Something for people managers to ponder. David K. Johnson: per our conversation yesterday.

This morning (11 AM Eastern), I'll be hosting a webinar on the value of customer success management. There's still plenty of time to register if you're interested in this conversation (forrester.com/webinar/Use+Yo…). I hope to see you there. #customersuccess #B2BCX #CX

Tomorrow at 11 EST, I'll be hosting a webinar on the value of customer success management. If you're interested in the conversation, hit the registration link here: forrester.com/webinar/Use+Yo… #CustomerExperience #customersuccess #CX

Forrester launches massive effort to crowdsource data about how employees are experiencing preparation for and management of #coronavirus exposure. Is your workplace preparing? What changes have you experienced? Please add your voice. #pandemicEX twitter.com/pandemicEX/sta…

We've just published a report on how companies fund customer success programs (which speaks to how those businesses value customer success). See my blog post on the topic: go.forrester.com/blogs/the-thre… #Forrester #CustomerSuccess #CX