Our quick and easy complaint checker will tell you straight away if we're the right organisation to help you with your complaint. Did you know that it's also available in Welsh? bit.ly/3P0g0Cr #ombudsman #legalcomplaint

Are you a legal service provider trying to resolve a complaint? Our case studies highlight examples of our approach to investigating different issues, and the outcomes we reached and why: You can read them at bit.ly/3MRT86u

Do you work in legal services and resolve customer complaints? Our website can help you understand what to expect when a complaint is referred to LeO: bit.ly/44dsJ9D

Are you thinking of bringing a complaint to the ombudsman? Our case studies highlight examples of how we can put right things that have gone wrong – or provide reassurance about the standard service you’ve received bit.ly/3MRT86u

Did you know we publish data about the decisions made by our ombudsmen? Visit our website to see the latest information – including which legal providers the decisions involved and whether we told them to take action: bit.ly/3vmcnzg

One of our roles is overseeing the Board of the Legal Ombudsman. We are recruiting a legal professional to join the Board and help advance its mission of improving customers’ experience of the Ombudsman service.

Find out more: wig.co.uk/external-vacan…

#ReshapingLegalServices

Mr G thought he was getting a free legal consultation, but then got a bill for £400. We decided the legal provider hadn’t been clear and they waived the fee. Read more case studies in our updated guidance at: bit.ly/3FO6f4a

Do you have questions about the Legal Ombudsman, our role and approach? Take a look at the FAQs on our website for some quick answers and links to more resources for legal providers: bit.ly/3TreYjn

Great to be at ACL annual conference today, meeting the profession and sharing our experience of good client care letters. We’ve published detailed guidance on avoiding complaints about costs – which applies across different areas of law: bit.ly/3wcqFmq

Interested in how the Legal Ombudsman is run? Read more about our governance on our website, as well as the latest updates from our board, the Office for Legal Complaints: bit.ly/3x0Uvdw

Looking for updates from us? Sign up to our newsletter, LeO News, to hear about our latest news, events and resources. Just share your email at the bottom of our website: bit.ly/3ve67tn

The Legal Ombudsman provide important #consumer support for England and Wales with key information available in Welsh / Cymraeg.

#AccesstoJustice #CRL #Wales

Alongside our business plan, we’ve published a new strategy for 2024-27. We want to be a leading and trusted ombudsman service, where every complaint helps drive better legal services. Read the full strategy at: bit.ly/49jvN5z

Our service covers both England and Wales. Did you know the key information on our website is available in Welsh? This includes our guide to what we do and how we can help: bit.ly/2H2R9e8

Happy St George's Day to all our colleagues and everyone celebrating across England.
#StGeorgesDay

Did you know our website features BrowseAloud, so you can listen to it instead of reading it? Find out more at: bit.ly/436kew7

If you’re a legal service provider, take a look at the wide range of resources on our website. From good-practice guidance to information about our webinars, it’s all aimed at helping you understand the LeO process and resolve and prevent complaints. bit.ly/43x3xLO

If you’re a legal provider handling complaints, our free technical advice desk is here to help you. If you’ve got questions about how to resolve a complaint fairly, or prevent it arising, why not get in touch? Find out more: bit.ly/43x3i3m

Did you know our website features BrowseAloud, so you can listen to it instead of reading it? Find out more at: bit.ly/436kew7

Are you a legal provider trying to resolve a complaint? Our case studies highlight examples of our approach to investigating different issues, and the outcomes we reached and why: You can read them at bit.ly/3MRT86u