Inbound Contact Centre Adviser at Citizens Advice in Manchester

See: ow.ly/AoEu50RqQUp

Citizens Advice Manchester #ManchesterJobs

In the past year we've helped more than 230,000 people with issues related to PIP, with 1 in 4 of those also needing crisis support.

With 40% of our clients receiving PIP already in a negative budget, scaling back support would be a disastrous move.
independent.co.uk/news/uk/home-n…

The bar is already v.high for PIP. You have to show that e.g you cannot wash, dress, get food or go to treatment without prompting/assistance. You can't get PIP for a mild Mental Health condition. 1/2
bbc.co.uk/news/articles/…

It’s important you check if you can claim benefits or increase your current benefits.

We have lots of general benefits advice on our website to help you understand ⤵️
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If you’re having a hard time paying for your phone, internet or TV bills:

➡️ Check if you can get a cheaper deal with your current provider
➡️ See if you’re entitled to discounts
➡️ Agree on a plan to repay the money you owe

Our advice can help you ⤵️
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⏱ You might feel you're working too many hours if you’re working overtime a lot.

Make sure you check what your contract says on doing work on top of your usual working hours.

Here’s what you need to know ⤵️
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🏠 Are you sharing a home and renting with other people?

It’s important you know what type of tenancy you have - this can affect your rights and responsibilities.

Check our advice ⤵️
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Our partnership with Citizens Advice Manchester is now in its second year and has already been used to disburse over £550,000 of financial crisis support directly to their clients.

#foodpoverty #fuelpoverty #costoflivingcrisis #charity #NRPF #childpoverty #migrantpoverty

An online mortgage calculator can help you understand:

➡️ How much your monthly mortgage payments could be
➡️ How much you could afford to borrow

Try it on our website ⤵️
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✈️ If your flight’s been delayed or cancelled, you could get compensation.

What you’re entitled to depends on how long you were delayed for.

We can help you work it out ⤵️
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📈 Your supplier needs regular readings from your gas or electricity meter to work out your bills.

If you don’t send them readings, they’ll estimate your usage. This means your bill might be too high or low.

Unsure how? We can help ⤵️
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❄️ Beware of cold callers offering energy support.

Scammers are targeting households in #Manchester pretending to offer help with energy bills.

Our energy team offers free advice that you can trust. Find out more ⤵️
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Are you travelling to the EU soon? ✈️

Make sure your passport is under 10 years old at the time you leave.

If it's invalid you can book an emergency appointment online at your nearest passport office.
Our advice can help ⤵️
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❗️ People are still struggling.

The average person we helped with debt advice used to have nearly £30 left over each month after paying for their essentials. Now they have an average shortfall of £35 per month.

Some groups are particularly deep in the red, like single parents

If you’re struggling with the cost of living, you should check if you can claim benefits or increase your current benefits.

To check what you can get, use a benefits calculator ⤵️
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📊 Join CitizensAdvice next Data Insights event on 16 April.

We'll discuss opportunities for improvement and strategies for future-proofing the charity sector.

Join the broadcast live from our annual conference in Birmingham ⤵️
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#CADataInsights

💬 Cold calls and messages selling you something you don’t need or saying you’re due compensation can be frustrating to get.

There are some actions you can take to stop getting these nuisance communications ⤵️
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🤔 Stressing about money can have an impact on your mental health - this can affect how you manage your money.

See how our free, confidential advice could help ⤵️
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#StressAwarenessMonth

🚨 Keep up to date with our latest news and advice!

Sign up for our free email newsletter ⤵️
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✈️ Are you travelling to Europe soon?

Make sure you got everything covered, from your passport validity to travel insurance.

Here’s what you should be thinking about ⤵️
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