Thinking about incorporating AI into your contact center operation? Check out our top 5 things to consider.

natterbox.com/blog/getting-r…

#natterbox #ai #contactcenters

Most people and businesses understand how critical good customer service is to success.

We take a look at the negative effects and signs of overwork and what can be done to overcome the problem.

natterbox.com/blog/how-overw…

#natterbox #contactcenters #cx

So what are the top 3 mistakes a contact center can make that will drive customers away?

We've listed our choices, and how to overcome them, do you agree?

natterbox.com/blog/the-top-3…

#natterbox #contactcenter #customerexperience

Thanks to Speech Analytics, it's now easier than ever to highlight areas for agent improvement. Check out our blog article which explains how you can leverage this impressive technology.

natterbox.com/blog/leveragin…

#natterbox #speechanalytics #contactcenter

Personalization is the key to improving your customer experience. So how can this be achieved and what sort of benefits might you realize?

natterbox.com/blog/how-perso…

#natterbox #customerexperience

Today, 10th October is World Mental Health Day 🌍

We encourage everyone to check in on a colleague, a friend or family member and see how they're doing. Not just today, but every day, because mental health issues don't choose which day to let themselves be known.

#WMHD2023

We recently announced the launch of Natterbox SMS. What are some of the benefits for customer engagement by integrating SMS into your contact center operation?

Find out more with our latest blog - natterbox.com/blog/5-ways-sm…

#contactcenter #sms #customerexperience

We’re proud to announce the addition of SMS capabilities to our platform. With SMS, you can enjoy more convenient, on-the-go communication, drive efficiency, and deliver more wow moments.
natterbox.com/products/sms/

#natterbox #sms #contactcenters #multichannel #omnichannel

Missed our fourth and final webinar in our AI series on Predictive Customer Service?

Watch now - app.livestorm.co/natterbox/chat…

#ai #webinar #natterbox

An exciting awards evening awaits with Appraisd nominated for a CIPD People Management Award for their work with Natterbox

You can read the case study here - appraisd.com/case-study/nat…

Good luck to all nominees.

#CIPDPMAs23

Join us later today, where our CPO, Jamie Cooper and our CSO, Chris Martin will be exploring the role of ChatGPT in enabling and improving call coaching.

 Make sure you don’t miss out on the conversation:  app.livestorm.co/natterbox/chat…

#ai #customerservice #callcoaching #chatgpt

What does ChatGPT really mean for contact centers?
Join us in our webinar series as we explore the practical applications of AI across customer service.

First up, the role of ChatGPT in enabling and improving call coaching.

Register now: lnkd.in/eHZdWMhd

Call recording has become an indispensable asset for contact centers striving to deliver exceptional customer service.

Think you know all the reasons? Why not check out our article and see - natterbox.com/blog/why-call-…

#customerservice #salesforce #serviceexcellence

Today 17 May, marks World Telecommunication Day. Let’s use today to think about how important it is in our daily lives and give thanks to the thousands of people around the world who develop and maintain this critical infrastructure we all rely on. #worldtelecommunicationday

Join Natterbox at the annual Globant Salesforce Studio Salesforce Studio Built Environment Summit for the inside scoop on how Salesforce is helping organisations drive growth in a world of ever-increasing customer expectations. Register today! lnkd.in/e2WRwi5f

#salesforce #environment

We are super excited to be at AppExchange Live in London tomorrow! Make sure you come by booth 27 to say hi to the team! 👋🏻

There's still time to register if you haven't already: appexchangelive.com

Do you know how Speech Analytics is changing the way we interact with contact centers?🤔 Opus Research Survey suggests, 72% of companies believe that speech analytics can lead to improved customer experience!
Read more: natterbox.com/blog/how-speec…

We're super excited to be a proud sponsor again at this year's Salesforce World Tour New York! Come by booth 123 to say hi to the team! 👋🏻

You can also check out what other events Natterbox will be making an appearance at here: bit.ly/3Ll5pjg

COVID changed a lot of things for many of us, no more so than the rise of remote working. Research by Sir Robert McAlpine shows that continuing to embrace remote and flexible working could contribute an additional £50 billion to the UK economy

bit.ly/3UNgYCX

The human voice is a powerful instrument that we use to communicate, express ourselves, and connect with others. World Voice Day recognizes the importance of voice and why it's important to look after it.

Why not read our World Voice Day article - lnkd.in/g_v9pgkk