Mark your calendars for May 22nd - you won't want to miss our exclusive panel discussion on #ContactCenters ! Join us as intlx and Five9 take the virtual stage to dive into the hottest topics in the industry, including #AI and #cloud migration. hubs.li/Q02vWL8X0

Gus is an active shopper who’s on a quest to find joy with customer service. But instead of joy, he encounters frustration—complex websites, irrelevant responses, clueless phone support, and LOOONG wait times!

So how does Gus finds Joy? Stay tuned

#GusFindsJoy #contactcenters

Is your #customerservice team equipped to find issues before your customers do?

Find out WHY it matters: yellow.ai/blog/proactive…

#contactcenters #customerservice automation #generativeAI

…tomerservicemanagementassociation.org/contact-center…
Everything in a contact center is measured, analyzed, and improved upon. So, how do Agents get access to their own metrics? Find answers through the NACSMA website link above! #becomeamember #NACSMA #contactcenters #callcenters

newbridgebusinesssolutions.com/outbound-conta…
Newbridge melds managed customer experience solutions with the benefits of our state-of-the-art, customized technology! Click the link to learn more! #cloud #IVR CRM #payrollintegration #contactcenters #callcenters #clickyourcloud #conciergelevelservice

…tomerservicemanagementassociation.org/agent-skill-de…
When you invest in your current workforce today, it will pay out big dividends when expansion and growth occur later. Read more about this topic and other resources at the link above! #ongoingtraining #becomeamember #NACSMA #contactcenters #callcenters

Join us on May 22nd for an exclusive panel discussion on #ContactCenters ! Get ready to hear from intlx's Sales Engineer and Five9's Director of Advanced Solutions as they dive into hot topics like #AI , #cloud migration, and trends for 2024. hubs.li/Q02tZVYG0

If rows of headsets following a script is what comes to your mind when you think #contactcenters , its time you step into 2024. Read NOW: yellow.ai/blog/contact-c…

#customersupport #contactcenterautomation #generativeAI

newbridgebusinesssolutions.com/healthcare-med…
Newbridge understands #healthcare and its unique processes and technologies, patient-centric care, and the focus on the patient experience. Contact us today to learn more!
#HIPAA #EMR #clickyourcloud #contactcenters #callcenters #conciergelevelservice

newbridgebusinesssolutions.com/unified-commun…
The Cloud Phone System of the future is here NOW! #Newbridge #conciergelevelservice #clickyourcloud #officephones #contactcenters #callcenters

Exciting news in the world of #AI -driven customer service! Portfolio company ASAPP has unveiled GenerativeAgent™, a cutting-edge app that can fully automate contact centre interactions.

Find out more here: ow.ly/yt1v50RmVb1

#generativeai #ainews #contactcenters

Rather than serving as a substitute for live agent connection, #AI provides the groundwork for optimizing response time and resource allocation, meaning live agents can speak to more customers, and at a faster rate. #CusotmerSuccess #ContactCenters cmswire.com/contact-center…

…tomerservicemanagementassociation.org/agent-coaching…
No one cares how much you know until they know how much you care. Read about this topic and others from contact center professionals like you at the link above! #coachingculture #becomeamember #NACSMA #contactcenters #callcenters

PKSHA and Microsoft Japan Forge Alliance to Pioneer Advanced Large Language Models

#AI #AI technology #artificialintelligence #AzuresAIInfrastructure #ContactCenters #corporatehelpdesks #JapaneseEnglishLargeLanguageModel #llm #machinelearning

multiplatform.ai/pksha-and-micr…

In this study, we uncover the reasons behind the rampant #attrition and turnover plaguing #ContactCenters worldwide.

Download your FREE copy now and unlock the secrets to retaining your top talents: buff.ly/3QgxSbK

#WeSpeakYourLanguage

.TTEClife looks at #outsourcing and how #contactcenters can offer an ideal approach to improve #CX , empower employees, accelerate #digitaltransformation , and improve contact center operational KPIs:
ttec.com/blog/captive-c…
#CX services #CX

Exciting update! Our new report analyzes 400 US financial services contact centers, providing insights on the most important #CX strategies. Uncover trends and discover valuable benchmarks! bit.ly/3wbG6Ly

#FinancialServices #ContactCenters #Talkdesk 📈💼

.Verint’s John Bourne explores the pivotal shift of #contactcenters to the cloud and highlights the vital importance of maintaining agent flexibility and wellness on buff.ly/3U9PJm5 via Cisco

Advancements in voice tech allow natural and contextually aware conversations between customers and automated systems. How AI is helping #contactcenters in the financial services space: bit.ly/44dixic via @benzinga

Welcome to our May issue. This month we focus on security and #fraud issues in our #contactcenters . We also discuss #leadership , #staffing , managing #remoteteams , #businesscontinuity , recent #FCCrulings and our #cctrs , and more. Enjoy! contactcenterpipeline.com/Digital-Issue