Send a new email and a follow up to your current thread. Persistence is key when dealing with UMG! 🤺🤺🖤🩶

Is that what I think it is…Deluxe Manuscript? 🤨 What did you order?

It’s Monday high noon 🕛 in Australia and their orders are rolling in 🇦🇺 🦘📦

IM GETTING A NEW TTPD CD!! 🤍

And Australian shipping is expensive 🇦🇺🦘🦘🦘😱

THEY ARE RESHIPPING ME A SIGNED ONE

📣 PSA to let Besties know that Tay’s merch store (operated by Universal Music Group) has

- Updated return window from 60 to 30 days.
- Inspect your merch ASAP in the event it needs to be returned or (refunded if damaged)
- Exchanges can’t be done at this time

🖤🤍🩶

For any swifties who missed out on the RSD note, I can mail you an exact copy (with the help of design guru Kuba Designs) 📝

if there’s enough interest I’ll set up a google form (I’d need a minimum of about 100 to get them for free) ☺️

‼️ Now the reshipments are starting to flow through…💃🏻

As they should….great news Peyton!!! 🩶

🚨Another confirmed case of Universal Music Group sending out reshipment for “unsigned” CD. 🤍🩶🖤

Do not settle for otherwise‼️xx

Think fans should speak up and support each other across various platforms when it comes to merch❤️ thank you for sharing!

And the irony of Universal Music Group lurking around TikTok to put out fires in their name…🤡they 100% see us on here & we know they know about the problem. 😉

Escalate and don’t take no for an answer!!!🤺

We provided screenshots besties can use as receipts to show service rep replacements are being sent out. 🖤🩶🤍

They did the same thing with Lover SGs 💕 Told half the population no stock and other half yes.

So sorry Ta Ra 🩶 Some of our recent posts provide feedback from Besties in same boat 🛥️ and how to manage 🛟

Looks like you have everything you will need…if you saved the shipping box that is a ➕

🖤🩶🤍

What the hell are they doing…is there an approver that verifies photos!? Who is in charge of this botched operation!?

We will ask Universal Music Group again…PLEASE send a mass email to the fans that ordered signed CD. Provide clear direction on action steps needed to receive replacement.

Re email below - don’t think service rep got the mermo on the situation…generic response. Ask for a escalation manager‼️

🚨Universal Music Group is making fans go through hoops to provide documentation on reshipment for their “unsigned” CD. This was their error and their corporate team is very much aware…huge mess.

1.) Maybe not everyone saved the cellophane wrapper - then what Universal Music Group

2.) They are also asking

Need to click “Terms of Use” - UMG is cited as still very much operating…circa 4/23/19. 🤍

Great catch Tara! Her online store still says “operated” by UMG.

Surprised they didn’t use an alias ‘ship from’ name….the resale value on her merch is widely known. Best to keep under the radar…😭

Tay (UMG) Merch Problems What’s the average response time from UMG on this for everyone? I haven’t heard anything from them since 3pm today