I'm immensely proud of my team for delivering this powerful piece of technology in record breaking time. This tool is our first step in the reimagining of contact center technology in the era of generative AI, and its a big step at that.

Prior AI was about using data to train, and in #GenAI is about using data to prompt. In the generative era, contextual data is the new gold. Here I discuss the idea of a Maslow's hierarchy for contextual data: five9.com/blog/contextua…

The AI Mirror Test

The 'mirror test' is a classic test used to gauge whether animals are self-aware. I devised a version of it to test for self-awareness in multimodal AI. 4 of 5 AI that I tested passed, exhibiting apparent self-awareness as the test unfolded.

In the classic

Great discussion with ⁦Jonathan Rosenberg⁩ this morning! What did we talk about? Stay tuned to see it on #zkast ! ⁦Five9⁩ ⁦Niki Hall (she/her)⁩ ⁦Laura Mackey⁩ Hint: #AI

I think it’s time to retire these from my bookshelf and send them on their way to the recycling bin in the sky.

We're hiring! The AI team at Five9 is growing by leaps and bounds. We need a new senior manager to build and lead a new team to help us build some amazing new stuff around generative AI. Come join us! five9.com/about/careers/… or DM me for more info.

Tune in now to watch the Five9 keynote at #Five9CXSummit - streaming live at five9.com . Product demos start at 9am pacific!!

.Five9 named a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service < What many #CCaaS followers have been waiting for - a link to the Gartner Magic Quadrant for Contact Center as a Service. #CCaaS five9.com/landing/gartner

Back in the leaders quadrant! five9.com/news/news-rele…

Now up, the (hopefully) last part of my series on NAT traversal, covering TURN.

educatedguesswork.org/posts/nat-part…

Of course I’m going to give this a spin: threads.net/@jdrosen

Join #Five9 CTO, Jonathan Rosenberg, for a guest expert panel at #TransformTour23 for a discussion about The Future of Work — How Generative #AI Changes Everything. Register now! Aragon Research
spr.ly/6012OQSpr

$3500? Holy cow? Way overpriced. Am I going to get one immediately? Absolutely. #Apple #Apple VisionPro

Missed my free webinar yesterday on 'ChatGPT for Dummies'? No worries - it's now available on-demand! You'll learn how GPT-3, ChatGPT and LLMs work and what the myths and realities are: five9.com/resources/webi…

Today is the big day for online content - the one we've all been waiting for! Well, there is also the #TedLasso finale but mostly I'm referring to my webinar today on 'ChatGPT for Dummies'. Not too late to register. The talk is today 10am PT. five9.com/registration/2…

Seats are filling up fast for my tech talk in 2 days 'ChatGPT for Dummies'. Learn how it works, what it can and cannot do, and how it's different from prior generations of tech. For both non-techies and techies alike. Register now while seats remain: five9.com/registration/2…

ChatGPT: The Next Big Game Changer in Contact Centers
by Ronald van Loon & Jonathan Rosenberg |

#Five9Partner #CX SummitEmea @five9 #AI #ChatGPT #CX #Innovation #Technology #UserExperience #Business

Cc: Kirk Borne 🇺🇦Evan Kirstel #B2B #TechFluencer

Haven’t seen one of these in a while!

James Mackie speaks the truth: a key for successful AI deployment in the contact center is knowing why you’re doing it. #CXSummitEMEA