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When challenging you must stick to facts, consider this
“You'd get better results if you took this approach”
This is an assumption, how about this
“We’ve seen other customers have great success with this approach”
This is a fact. It’s more convincing.
#conversationmastery
When challenging. Contrast this
“I don’t think you’re approaching this the right way” with “I have some alternatives approaches we could consider”
First personalises a mistake, second proposes an alternative letting them come to the conclusion themselves
#conversationmastery
One questioning technique is the use of funnel questions. Usually this will involve asking for more & more detail at each level until you have a full a answer.
Funnel questions are most famously used by police when taking a statement from a witness
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When challenging your conversation partner your manner must be positive
Spin it round. If they suggested what you had carefully described was simply wrong with body language that led you to believe your thoughts & opinion weren't smart
How would you feel?
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A question forces a person to think, neuroscience shows the human brain can only think about one thing at a time. By asking a question you make your partner stop & think. You are delving deeper into their thoughts & knowledge passing you valuable information
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Challenging your conversation partner is & should be an essential part of any relationship.
A challenge should help enhance the value you create, helping you reach the next level in a project, plan or relationship
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The Art of Conversation: How to Improve Your Communication Skills
Naz King | Confidence Coach
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Don't just ask any question, ask one that keeps the conversation going. Meghaan Lurtz, Ph.D.
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