Debashis Sarkar(@DebashisSarkar) 's Twitter Profile Photo

Great customer experience does not not happen by chance .. it’s an outcome of conscious design of a service system and a deliberate pursuit of getting the basics right | |

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Debashis Sarkar(@DebashisSarkar) 's Twitter Profile Photo

While capturing voice of customer ... we should never shun the contradictions. It’s these that often provide tonnes of insights to delve on | |

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Debashis Sarkar(@DebashisSarkar) 's Twitter Profile Photo

While deciding on important matters under the pretext of objectivity, we should not overlook the voices that are sent out by our bodies, emotions, and feelings...

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