British Insurance Brokers' Association IS IN 2 WEEKS! 📆
Speak to IPI & Genesys on stand D84 about the latest #ContactCentre services & solutions, designed to super-charge:
💥 Efficiency
💥 Cost-savings and Clear ROI
💥 Customer & Agent Experience
💥 Operations & Processes
💥 Brand Quality
#BIBA2024
#Gamification has the potential to ignite learners’ imaginations and achieve unprecedented results 🎲
In this article, @Centrical look at 2024’s top 3 gamified learning platforms
👉 callcentrehelper.com/top-gamified-l…
#contactcentre
ARE YOU IN NEED OF SUPPORT WITH YOUR BOOKINGS?
Contact our 24-Hour Contact Centre or WhatsApp line at (+27) 087 821 8218
BOOK YOUR TICKET TODAY at bigskyintercity.co.za
#ContactCentre #BookToday #TravelNow #BigSkyIntercity
The COVID-19 pandemic forced a shift to remote work in contact centers, and AI and automation were used to address challenges like agent isolation and training. This resulted in happier agents, improved customer satisfaction and lower costs #ContactCentre
etinsights.et-edge.com/?p=47894
Thanks for all your support at this year's Contact Centre Management Group South Africa Conference! 👏
#contactcentre #events #callcentre
Max highlight 5 key themes and pain points impacting #customerexperience in 2024 across local governments in the UK
Read the 5 themes below 👇
callcentrehelper.com/cx-local-gover…
#contactcentre #cx
What's the best way to define & measure #contactcentre success? 8x8 Evangelist Justin Robbins will be at #DTXM24 on May 22 to share tips for creating alignment between your #CCTR team & the rest of the org to deliver successful customer outcomes. Digital Transformation 360 bit.ly/4bfQQrc
Consumer Duty requirements were launched in June 2023 📣
Nick Rowe, CallMiner, Inc., shows how the #contactcentre can assist your organisation to comply with #Consumerduty
Read the full article below 👇 callcentrehelper.com/how-contact-ce…
We are happy to share that @CXDive has featured interview insights from our CEO, Rob Mcdougall, in their latest article, 'Why calling customer service has so many ‘speed bumps’.' Thank you, #CX Dive, for the support!
ow.ly/AjCG50Rv1H0
#CX Dive #contactcentre #CustomerService
What's the best way to define & measure #contactcentre success? 8x8 Evangelist Justin Robbins will be at #DTXM24 on May 22 to share tips for creating alignment between your #CCTR team & the rest of the org to deliver successful customer outcomes. Digital Transformation 360 bit.ly/3Wi7EJW
What's the best way to define & measure #contactcentre success? 8x8 Evangelist Justin Robbins will be at #DTXM24 on May 22 to share tips for creating alignment between your #CCTR team & the rest of the org to deliver successful customer outcomes. Digital Transformation 360 bit.ly/4aXfkpv
The 2024 European Contact Centre & Customer Service Awards Open for Entries🏆
Read more about the #awards below 👇callcentrehelper.com/2024-ecccsa-en…
#contactcentre #customerservice
What's the best way to define & measure #contactcentre success? 8x8 Evangelist Justin Robbins will be at #DTXM24 on May 22 to share tips for creating alignment between your #CCTR team & the rest of the org to deliver successful customer outcomes. Digital Transformation 360 bit.ly/4dm7c3c
QStory are proud to announce that they are one of the top 500 innovative companies featured in the UK Innovation Industries Intelligence Report, which launched today 👏
Read the full news story here 👉 lnkd.in/eC4giJgT
#intelligence #contactcentre #cx
Local councils are vital for innovation and resilience in our communities. See how tech improvements and CX CLOUD® integration enhanced one council's customer service.
Learn more: bit.ly/4aXo0fy
#contactcentre #customerexperience #government #cx #cx cloud
🌼 Our contact centre will be closed on Monday 6th May for the bank holiday. We'll be back on Tuesday the 7th May, ready to assist you! Wishing you all a lovely weekend ⛅
#MiraShowers #BankHolidayWeekend #ContactCentre #CustomerService
What's the best way to define & measure #contactcentre success? 8x8 Evangelist Justin Robbins will be at #DTXM24 on May 22 to share tips for creating alignment between your #CCTR team & the rest of the org to deliver successful customer outcomes: bit.ly/44mc6cv Digital Transformation 360
