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Guys your customer support system is absolutely messed up Pepperfry.com
Firstly I've received a defected piece for which I placed a return but not a single person called to check and just automatically denied it.
Then I went to the app support who then asked me write an email.
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By Roopa H, Correspondent, #ceoinsightsindia
Sanjay Netrabile, Chief Technology Officer, Pepperfry.com
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Dear Pepperfry Customer Care @Pepperfry
Can you please explain if the two lamps are the same?
Unless we are talking of Star Ward dimensions, one cannot say that the two lamps are the same.
If you can't give me the original lamp, you should refund me the balance amount at the least.
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Why does Refund process takes about 7 to 10 working days? Even outstation cheques, Inward/Outward remittances is processed with in 2 to 3 business days at max
Pepperfry.com Do you need any help in Modernization and Digitalization of your age old systems?
Is there any point Pepperfry.com. Even your store manager who sold the article hasn't been of any help and did not care. What will you?
Consumer Affairs, please look into all the complaints against Pepperfry.com that people have posted. You will get an insight into their operations.
Hello Pepperfry.com , how do I talk to someone to get an update about a product that I ordered and was supposed to receive yesterday. Your bot chat is quite useless and neither you guys are responding to my mails.
Harsh हर्ष Warrdhan Dear Harsh, We apologize for the inconvenience caused to you. Please allow us some time to provide an appropriate resolution on the same.
Dipanmoy Roy Dear Dipanmoy, We certainly do not intend to upset you, please write to us at [email protected] and our team will get back to you soon.