Hey Air Canada , you cancelled my flight and asked me to call your customer service # to get a refund...and when I call, you say the number is unable to take my call and unable even to put me on hold. What am I supposed to do???

Reworking my classic matrix as a thought experiment, but it may be better as a Cynefin map

The deepest reflection I've yet read on modern records management and AI: thinkingrecords.co.uk/2020/01/30/rec…

“A minor item in the news, which may grow larger in time, is the establishment of the International Children’s Fund under U.N.O. ...' - Dec 10, 1946

Kudos to the team archiving pieces of UNICEF's history so that we may preserve our past as well as our future. #ForEveryChild

73 years ago today, after World War II and on the eve of UNICEF's foundation, the first Executive Director Maurice Pate wrote this letter.

His words still ring true today #ForEveryChild .

One of the best things I’ve seen this week! Let’s get that metadata right - so much missing value for ECM. twitter.com/sympmarc/statu…

Interesting: #Microsoft has announced Workplace #Analytics to help manage/optimize digital work blogs.office.com/en-us/2017/07/… #digitalworkplace

Soft skills are permanent. Hard skills are temporary. From Harold Jarche via @helenbevan jarche.com/2017/06/soft-s…

Fun way to understand #cynefin : bit.ly/2tqh6v9 HT Chris Corrigan

Toughest challenge in a new metadata model: document types. 'Why do we need those, I know what it's called!' :(

#Office365 has become a #digitalworkplace juggernaut. #Groups is the #socbiz fabric. Now good #mobile apps too. zdnet.com/article/examin… #ESN

Highlights and healthy skepticism in ClearBox Consulting 's summary of new developments in #SharePoint : clearbox.co.uk/sharepoint-eme…

The #intranet should be more than an ‘internal website’ or a blog-like news system:

Enterprise #UX in three words from andyzimmerman: access, usability and usefulness #intranets2017

This is really about Facebook Workplace, Slack and Teams but it's still a good set of tips. twitter.com/WorkingEvolved…

UNICEF also looking for a Digital Workplace Publishing Manager: unicef.org/about/employ/?… #digitalworkplace #vacancy #opportunity

UNICEF is looking for a Digital Workplace Project Manager: unicef.org/about/employ/?… #digitalworkplace #vacancy #opportunity Pls retweet

Dynamic groups the best of the new #Yammer features. ICT should do exactly that: simplify life with algorithms. #DigitalWorkplace

After action review also well described in #unicef knowledge exchange toolbox #SocialNow unicef.org/knowledge-exch… by Ian Thorpe and Eric Mullerbeck twitter.com/garniera/statu…

Remember heuristic evaluation? Here's a new take on it: PURE #usability twitter.com/NNgroup/status…