Walking Solo: Autumn's Journey youtu.be/n5Zc382tJuo?si… via YouTube

One of the greatest minds of the last 50 years who has forever changed our understanding of human behavior and inspired millions of followers. RIP

Five Key Trends in AI and Data Science for 2024
sloanreview.mit.edu/article/five-k…

A positive work culture is better for the well-being of employees — and bottom lines. Here are four way to foster one, based on research: s.hbr.org/3HpvZF7

Education will never be the same 🤯

Tips how to say “No” in a nice way from #HBR . This may be the difference between less #stress and #anxiety at work and more time for wellness and your loved ones.

hbr.org/2019/03/9-ways…

Great #HBR article about some underrated emotions in the office and the value those can bring/destroy.
hbr.org/2023/10/10-emo…
#emotion #ChangeManagement #leadership #EmployeeEngagement

Agents stand to benefit from #AI and the objective, data-based performance metrics that help guide their (human) behavior for optimal outcomes. Register for the 10/12 webcast w/ NICE and Zhecho Dobrev bit.ly/3thJK4B

An example from #turkishairlines about how NOT to implement a #bot and chat service channel. The bot said it will connect me to an agent at 17:55. An agent finally comes to the chat at 3:49am and ends it at 4:02 because, surprise, I was sleeping at 4am 😂 #CX #CustomerService

Fascinating insights into #Amazon 's culture e.g the importance of #storytelling in #SoftwareEngineering ; #Amazon ’s cult of the 6-pager; how to write better; why PPT is banned and how to work backwards from the customer.
medium.com/geekculture/th…

I had the challenging task of changing the mindset and #culture in a #ContactCenter to a more #customercentric one and the #agent behavior to a more empathetic one, so I've been contemplating the #behavior change topic. This #HBR article has good tips shorturl.at/jsACP #CX

Students at NYU asked the creators of South Park the million-dollar question:

“What makes a good story?”

They gave one of the best explanations of story I’ve heard:

“If we can take the beats of your outline, and the words ‘and then’ belong between those beats… you got…

Excellent ad that makes a brilliant point & also reminds us that when it comes to cutting pizza, there are lots of tools available, but 🍕✂️scissors are by far the best.

Marc A. Ross Gerald Ashley

System 1 have done a brilliant analysis of the papers in the IPA Databank

Campaigns that have a fluent device (ie a fictitious character who is central to the drama of the ad, like the Meerkats or 118 runners) are 31% more likely to generate v large profit gain

In Lemon

The Qatar Airways boarding pass holder.

A cost effective solution for reducing complexity.

H/t Sam Tatam

The add is good... :)

Evervault I hope you've found this thread insightful. If you'd like:

1. Follow me Felix Lee for more on design, product growth & careers.
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👋🏟️ #FinsAviatSCN

When people experience gratitude from their manager, they're more productive. And when teams believe that their colleagues respect and appreciate them, they perform better. hbr.org/2020/01/the-li…

This is fantastic. The story of Roberto Firmino at Liverpool FC. @LFC_Fury twitter.com/LFC_Fury/statu…