Check out this Meetup: A chat with John Seddon about Failure Demand 10 Nov 14h00 UK & Ireland time meetup.com/Lean-Product-D… #Meetup via Meetup #failuredemand #vanguardmethod #agility
This.
Surely we know this, right?
#johtaminen #leadership #system101 #failuredemand #häiriökysyntä #sote
#lgtcdyh North East Lincolnshire Council up talking about #failuredemand in #Waste services that was a #localdigital fund project #fixtheplumbing #localdigital
What is VoE? Another important source of insight for #FailureDemand is the voice of the employee. Frontline staff are ideally placed to provide insights about the simple changes that could make a significant difference to failure demand. Learn more here: buff.ly/3QjN2eH
Aiwo has developed the first #AI -based solution that can identify failure demand from customer contacts. #failuredemand #cx #customerservice
hubs.la/Q018SVT60
This.
Wisdom about digital services by John Seddon.
#agile #leadership #failuredemand #häiriökysyntä #digitalisation #sote #johtaminen #sote uudistus
#scotlandsrecovery #buildforwardbetter
Katherine Trebeck (a less than infrequent X user) nails the context of the fundamentals in Scotland prior to Covid
#failuredemand
#diminishingmarginalreturns
Aka #failuredemand ... Rachel Brace 🏴 great talk at the All Wales Therapeutics and Toxicology Centre #bestpractice seminar:'l
How much time is wasted up and down the country sorting this kind of issue out, thousands of times a day. Talk about #FailureDemand 🌟Ben Allen GP 🌟 !
Excellent presentation by @mmbuchs at #BeyondGrowth outlining the problems of the current system (eg #failuredemand ) and the need to reduce inequalities to achieve sustainability for the future. NB funded PhD opportunity on #failuredemand with me coming soon!
GovMetric CX is being used by our public sector clients as a safe, structured platform for capturing staff comments to help reduce #FailureDemand . Learn more about capturing #VoiceOfTheEmployee here: buff.ly/3QjN2eH
This survey is nuts… “I would recommend that a friend or family member calls the AA to leave the AA”.
…BTW, I only called because the online cancellation felt like it had gone to an inbox no one every responds to… #FailureDemand
#FailureDemand : the vicious cycle of spending to fix problems created in the pursuit of economic growth
It doesn’t need to work this way - find out more in Wellbeing Economy Alliance - WEAll's new report into the true costs of an unjust and unsustainable economic system
weall.org/failuredemand
Preparing a webinar for a Finnish audience tomorrow on #failuredemand - easily understood, easily misunderstood. The organisers tell me they have opened registration to anyone else who is interested:
zoom.us/webinar/regist…
It's in English, 11am our time :-)
Have you tuned in to the the recent Government Transformation magazine Show? @NicStreatfeild discusses:
✅ #CitizenExperience
✅ #VoiceOfTheCitizen
✅ #VoiceOfTheEmployee
✅ #FailureDemand
He also talks about our work w/ National Highways, Wokingham Borough Council & #Housing #PublicSector
buff.ly/3yGpGba
The HM Revenue & Customs does not have a clue? I am PAYE yet today I have received 4 fines for the same thing with 3 different fines amounts, all dated the same and referenced the same for a guy who is PAYE?
I called last week and it too 117 minutes to answer the phone, #failuredemand
If you don't believe and heard someone says Lean doesn't work, this video is for you. #lean #lean sixsigma #systemsthinking #rootcauseanalysis #value #failuredemand #communication #sme #management #continuousimprovement
youtu.be/nutLxo4ppkI
Can any country make money without destroying the planet?
As this chart shows, we are collectively failing to grow economic wellbeing in a sustainable way.
The richer a country, the more pressure they put on the biosphere.
#failuredemand
