The New Face of Knowledge Management - by Alan Ranger Alan Ranger Cognigy contactcenterpipeline.com/Article/the-ne…
#KnowledgeManagement #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
Check out the best #cctr articles of this week! 3 Ways AI Improves Agent Experience by @upstream_works | This Customer Could Ruin Your Business by Shep Hyken | Crafting AI Prompts: 5 Expert Tips for Contact Centers by MiaRec, Inc. customercontactcentral.com/edition/weekly…
5 contact center challenges and how to overcome them -- a discussion featuring CX Today' Charlie Mitchell, Opus Research's Derek Top + #ElevateAI by NICE's Neeraj Verma.
That's my kind of #MustSeeTV . #cctr #AInews #GenAI
Disruption Ahead for The Contact Center Workforce – Part 1 - By Brent Holland
contactcenterpipeline.com/Article/ArtMID…
#cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
Connecting With Remote Colleagues: In Writing - By Leslie O'Flahavan LeslieO contactcenterpipeline.com/Article/connec…
#cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter
Strategies for Managing Remote Call Center Teams – Part 1 - By Mark Pereira contactcenterpipeline.com/Article/strate…
#wfh #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #HybridWork #RemoteWork
Five9 Announces Enhanced Zendesk Integrations contact-centres.com/five9-announce… @zendesk #cctr #contactcentre #callcentre #insurance Five9
How IPI Can Help Elevate Your Insurance Contact Centre contact-centres.com/how-ipi-can-he… IP INTEGRATION #cctr #contactcentre #callcentre #insurance
8x8 Operator Connect for #MicrosoftTeams streamlines #telephony deployment & adoption for orgs using #Teams . 8x8 is now the only #operatorconnect provider with a native #CCTR solution that’s #MSFT certified to integrate with Teams: bit.ly/3VZjAzY bit.ly/4aVE4hh
Reinventing Workplace Connections - by Eric Berg and Shane Devitt contactcenterpipeline.com/Article/reinve…
#wfh #cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter #HybridWork #RemoteWork
8x8 Operator Connect for #MicrosoftTeams streamlines #telephony deployment & adoption for orgs using #Teams . 8x8 is now the only #operatorconnect provider with a native #CCTR solution that’s #MSFT certified to integrate with Teams: bit.ly/3VZjAzY bit.ly/3U4jpRx
8x8 Operator Connect for #MicrosoftTeams streamlines #telephony deployment & adoption for orgs using #Teams . 8x8 is now the only #operatorconnect provider with a native #CCTR solution that’s #MSFT certified to integrate with Teams: bit.ly/3VZjAzY bit.ly/3Q3LWFC